How Scratch collects your personal data, where it's stored, and how it's kept secure — all clearly explained right here.
Name, mobile number, device details, and transaction history — only the information needed to deliver our services.
Sections 1–2Every piece of your data is protected with 256-bit SSL, server-side encryption, and regular audits.
Section 5When and under what circumstances your data may be shared is clearly stated — including the limitations.
Section 4Scratch uses cookies to keep the platform running and to enhance your experience. Learn more.
Section 6The right to view, correct, or request deletion of your data — it's all in your hands.
Section 7For any data privacy questions or complaints, contact Scratch Support in Bangla.
Section 9⚠️Important: By using the Scratch platform or creating an account, you agree to this Privacy Policy. Please read it in full.
Scratch collects two types of information about you — what you provide directly, and what is generated automatically as you use the platform.
Information you provide directly:
Automatically collected data:
Scratch collects your information in the situations outlined below. Each case has a clearly defined purpose.
Scratch will never call you directly or send messages asking for sensitive information such as passwords, OTPs, or card numbers. If you ever receive such a request, report it to support immediately.
Scratch uses your information only for the specific purposes listed below. No data is stored without a clear purpose.
ℹ️Marketing Emails or SMS: You can opt out of marketing communications at any time — during registration or afterwards — via your account settings or by contacting support. Opting out of marketing will not affect essential transaction-related messages, which will continue to be sent.
Scratch never sells your personal data. However, in certain specific situations, limited information may be shared with specific third parties. The reason for each case is set out below.
📌 Your data is not shared with advertising networks or data brokers. Scratch does not monetize your data through advertising.
Scratch uses industry-leading security measures to keep your data safe — not just on paper, but at every technical layer of the platform.
⚠️Your Responsibilities: Use a strong password and never share it with anyone. Be cautious when using Scratch on public Wi-Fi. If anything seems suspicious, contact support immediately.
Scratch uses cookies (small text files) to keep the platform running smoothly and to improve your experience. Cookies are stored on your device and can be cleared at any time through your browser settings.
Disabling "Essential" cookies may prevent the platform from functioning correctly. All other cookies can be turned off through your browser settings.
Scratch believes you should have control over your own data. That is why the following rights are available to you.
You can request a copy of the data Scratch holds about you. It is typically provided within 7 working days.
You can correct any inaccurate or outdated information — either directly through Profile Settings or by contacting support.
If you close your account, you can request that your data be deleted — however, certain information may need to be retained for a specified period due to legal obligations.
You can opt out of your data being used for specific purposes (such as marketing) without closing your account.
If you would like to receive the data we hold about you in a structured format (JSON/CSV), simply submit a request to support.
If you're not satisfied with how your data is being handled, you can raise a complaint with Scratch support first, and then escalate to the relevant licensing authority.
Scratch retains your data only for as long as necessary — never longer than needed. The retention period depends on the type of information involved.
Once the retention period ends, your data is securely deleted or fully anonymized.
Scratch may update this Privacy Policy when necessary. You will be notified of any significant changes by email or via a notice on the platform before they take effect. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any questions, requests, or complaints regarding data privacy:
Sharing personal information online has become a part of everyday life for almost everyone. From banking apps to social media, you're asked for your details at every turn. But where that information goes, who can see it, and how secure it really is — these are questions many people carry. Scratch believes those concerns are completely valid.
The information you provide when registering with Scratch is collected for three reasons — to verify your identity, to keep payments running smoothly, and to meet legal obligations. Nothing beyond that is requested. For example, Scratch never stores your full bank account number or card number.
Many users in Bangladesh ask: "Does Scratch share my bKash number with anyone?" The answer is no. Your bKash number is used solely to process payments, and only the information required for that specific transaction is shared with bKash. No other third party receives this number.
KYC identity verification can feel uncomfortable for many people. Is it safe to submit a copy of your national ID? At Scratch, these documents are stored with bank-grade encryption and can only be accessed by licensed KYC verification partners and regulatory authorities when required. Your KYC documents are never used for advertising purposes or shared with third parties.
A quick note on cookies. Scratch uses cookies for two main reasons — to keep the platform running smoothly (remembering your login session) and to personalise your experience (remembering your language preference). Scratch does not use advertising tracking cookies — using Scratch will not cause targeted ads to follow you around other websites.
Many users ask about the right to data deletion — does closing your account mean all your data is erased? The honest answer is: mostly yes, but not entirely. Under international financial regulations, there is a legal obligation to retain transaction records and KYC documents for a number of years. However, this information is only used in response to requests from regulatory authorities — never for any other purpose.
Scratch's responsible gaming tools use your information to support you. If unusual or potentially harmful playing patterns are detected, Scratch identifies them and offers assistance. This information is used solely for your protection — never against you.
If you have any questions or concerns about your data at any time, email us directly at support@scratch.express or send a message in Bengali via live chat. The Scratch team typically responds within 2 business days. Protecting your data is our priority — not just as a policy, but as part of our everyday practice.
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