Scratch FAQ — All your questions answered here

Everything you need to know about Scratch — in detail

Many new players on Scratch come with questions — from registration all the way to withdrawals. This FAQ page is here to answer exactly those questions. That said, understanding a few things in more depth will make using the platform a lot smoother.

The most common registration mistake is providing incorrect information. Many people assume a nickname or alias won't cause issues later — but it does. During KYC verification, your name and date of birth must match your National ID exactly. Any mismatch can result in your account being suspended and withdrawals being blocked. Getting it right from the start saves you the hassle.

One more thing about KYC — many people find it inconvenient, but it's actually there to protect you. If someone tries to open an account with your mobile number and withdraw funds, KYC stops them. Once verified, all your future withdrawals will go through much more smoothly.

On Scratch, you may need a little patience — but only for your very first withdrawal. It takes slightly longer because it goes through a manual review. Once your KYC is complete, every withdrawal after that is much faster. Most users report receiving funds in their bKash account within 15 minutes.

Understanding bonuses is important — especially the wagering requirements. Say you receive a ৳1,000 bonus with a 10x wagering requirement. That means you need to place ৳10,000 in bets before the bonus can be converted to cash. It sounds like a lot, but it typically gets fulfilled through regular play. Higher-value bonuses come with stricter conditions, while smaller bonuses have lighter requirements. Full terms for each offer are listed on the Promotions page.

It's a good habit to check the RTP (Return to Player) before choosing a slot game. For example, a 96% RTP means that for every ৳100 wagered, ৳96 is returned on average over the long run. This isn't a guarantee, but choosing higher-RTP games does give you a slight edge over extended play.

Taking part in tournaments and leaderboards is one of the most exciting things about scratch. Competing against others brings a thrill that playing solo simply can't match. To rank higher, placing more bets tends to be more effective than placing larger ones — since most leaderboards award points based on total bet count.

If you can't find an answer in this FAQ, ask directly via Live Chat. Scratch's support team speaks Bengali and is available around the clock. For account or payment-related issues, reaching out while logged in helps resolve things faster.